Reporting Network Abuse

KairoHost LLC strictly prohibits the use of our infrastructure for illegal activities, spam, phishing, malware distribution, or copyright infringement. We take abuse reports very seriously and maintain a dedicated Trust & Safety team to investigate all claims.

Types of Abuse We Investigate

Our Acceptable Use Policy (AUP) strictly forbids malicious activity. If you encounter any of the following activities originating from a KairoHost LLC IP address or domain, please report it immediately.

Actionable Abuse Categories

We investigate reports falling into these primary categories.

Phishing & Fraud

Websites designed to look like banks, services, or brands in order to steal login credentials or financial information.

Malware & Botnets

Servers distributing viruses, ransomware, trojans, or acting as Command & Control (C2) servers for botnets.

Unsolicited Spam

Accounts sending bulk unsolicited email (spam) in violation of the CAN-SPAM Act, or domains used in spam email bodies.

Network Attacks

Servers participating in Distributed Denial of Service (DDoS) attacks, brute-force SSH attacks, or port scanning.

How to Submit an Abuse Report

To ensure our Trust & Safety team can act swiftly, your report must include specific technical evidence. Vague reports cannot be actioned.

Recommended workflow

Verify the IP or Domain: Use a public WHOIS or IP lookup tool to confirm that the offending content is actually hosted on a KairoHost LLC IP address.
Gather Evidence: For phishing/malware, copy the exact URL. For spam, export the full email headers (do not just forward the email body).
Draft your report: clearly state the type of abuse, the offending IP/URL, and attach your evidence/logs.
Send the report: Email your complete package directly to `abuse@kairohost.com`.

Notes and best practices

We process abuse reports 24/7/365. You will receive an automated ticket number upon submission.
Do not submit support tickets to the abuse department; they will be closed without a response.

DMCA Takedown Notices

If you believe your copyrighted material is being infringed upon by a website hosted on our network, you must submit a formal DMCA (Digital Millennium Copyright Act) takedown notice.

Required DMCA Information

A valid DMCA notice MUST include: A physical or electronic signature of the copyright owner, identification of the copyrighted work claimed to be infringed, identification of the material to be removed (exact URLs), your contact information, a statement of good faith belief, and a statement under penalty of perjury that the information is accurate.

Our Investigation Process

Transparency is important. Here is what happens after you submit a valid abuse report.

Initial Triage: Automated systems parse the report and extract the IP/Domain. The report is assigned to a Trust & Safety analyst.
Customer Notification: If the abuse appears to be the result of a compromised customer account (e.g., a hacked WordPress site), we notify the customer and give them 24 hours to clean the infection.
Immediate Suspension: If the account was specifically created to conduct fraud (e.g., a registered phishing domain), the account is suspended and null-routed immediately without warning.

Confidentiality

Due to privacy policies and ongoing investigations, we cannot provide you with updates regarding the internal actions taken against a customer's account. However, you will usually see the offending content removed within 24-48 hours of a verified report.