Billing & Renewals

Clear, transparent billing is critical for business continuity. This guide explains how KairoHost LLC handles invoicing, auto-renewals, late fees, and service suspension to ensure your website never accidentally goes offline.

The Auto-Renewal System

To prevent accidental downtime and the loss of your domain names, all KairoHost LLC services are enrolled in auto-renewal by default. Our system generates invoices 14 days prior to your service expiration date.

Invoice Generation Timeline

You will receive an email notification when your invoice is generated. Our payment processor will automatically attempt to charge your default card on file 7 days before the actual expiration date. This buffer ensures that if a payment fails, you have a week to update your card details before services are affected.

Managing Payment Methods

Keep your payment methods up to date to avoid service interruption.

Recommended workflow

Log in to the KairoHost LLC client dashboard and navigate to the 'Billing' > 'Payment Methods' section.
Click 'Add New Card' to securely enter your new credit or debit card details via our Stripe integration.
Once added, mark the new card as your 'Default' payment method.
If you have unpaid invoices, navigate to the 'Invoices' tab, open the unpaid invoice, and process the payment manually.
You may safely delete your old, expired card from the system once the new one is marked as default.

Notes and best practices

KairoHost LLC does not store your raw credit card numbers on our servers; all payment data is tokenized securely by Stripe.
We accept all major credit cards (Visa, Mastercard, Amex, Discover) and PayPal in select regions.

Overdue Invoices & Suspension Policy

If an invoice remains unpaid after the due date, your services will enter a grace period, followed by automated suspension and eventual termination.

The Overdue Timeline

What happens when a payment fails.

Day 1-3: Grace Period

Your services remain online. We will send daily email reminders to update your payment method. No late fees are applied yet.

Day 4: Service Suspension

Hosting accounts are suspended (websites will show a 'Suspended' page). You can instantly unsuspend the account by paying the invoice.

Day 10: Late Fee Applied

A 10% late fee (or minimum $5) is added to the invoice to cover administrative overhead.

Day 30: Account Termination

All server files, databases, and emails are permanently deleted from our servers. This action cannot be reversed.

Domain Expiration is Final

Unlike hosting accounts which have a 30-day grace period, Domains are controlled by strict ICANN rules. If a domain expires, it may immediately stop working, and after a short redemption period, it will be auctioned off or returned to the public pool. Never let domains expire if you intend to keep them!

Cancellations & Refunds

We hate to see you go, but we make the cancellation process transparent and straightforward.

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How to Cancel: Navigate to 'My Services', select the active service, and click 'Request Cancellation'. You can choose to cancel immediately or at the end of your current billing cycle.
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30-Day Money Back Guarantee: All new Shared and WordPress hosting plans come with a 30-day refund window. If you are unsatisfied, cancel within 30 days and open a billing ticket to request your refund.
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Non-Refundable Services: Domain name registrations, SSL certificates, and Premium DNS are strictly non-refundable due to the nature of external registrar fees.